Pake Game Privacy Policy – How We Protect Your Data

Pake Game is an online gaming platform operated specifically for players in Pakistan. The platform offers Casino games, Sports Betting with a strong focus on Cricket and PSL, Bingo rooms, Fish Games, and a full Game Lobby — all accessible in PKR using payment methods that Pakistani players actually use on a daily basis, including JazzCash, Easypaisa, Raast, and bank transfer.

When you register an account at Pake Game, we become the data controller responsible for your personal information. That means we determine how and why your data is collected and used. This policy sets out our responsibilities clearly so you know exactly where you stand.

We collect personal information in several ways — directly from you when you register or use the platform, and automatically as you interact with the site. Here is a breakdown of what that includes:

Information You Provide Directly

• Registration details: full name, date of birth, contact number, and email address.
• Identity verification documents: a copy of your CNIC or other government-issued ID when requested as part of account verification or withdrawal processing.
• Payment details: your JazzCash or Easypaisa mobile number, Raast ID, bank account details, or card information used for deposits and withdrawals.
• Support communications: any messages you send to our support team, including the content of those messages.
• Preference settings: any account preferences you configure, including deposit limits, notification settings, and responsible gaming choices.

Information Collected Automatically

• Device and browser data: the type of device you use, your browser version, operating system, and screen resolution.
• IP address and approximate location: used to help detect unusual account activity and ensure platform security.
• Session data: pages visited, time spent on each section, games played, bets placed, and navigation patterns within the platform.
• Transaction logs: a full record of deposits, withdrawal requests, bonus claims, and game activity associated with your account.
• Cookie data: as described in the Cookies section below.

The information we collect is used to run and improve the Pake Game platform. Specifically, we use your data for the following purposes:

• Account management: creating and maintaining your account, verifying your identity, and processing your login.
• Transaction processing: handling PKR deposits, withdrawal requests, and bonus credits accurately and securely.
• Customer support: responding to queries, resolving disputes, and following up on account issues.
• Platform security: detecting fraudulent activity, preventing duplicate accounts, and protecting the integrity of games and betting markets.
• Personalisation: tailoring promotional offers and game recommendations based on your activity — for example, surfacing Cricket or PSL betting promotions during relevant tournaments.
• Regulatory compliance: fulfilling any record-keeping or reporting obligations applicable to the platform's operations.
• Platform improvement: analysing aggregated usage data to identify bugs, improve navigation, and develop new features.
• Communications: sending account notifications, transaction confirmations, promotional emails (where you have not opted out), and important service updates.

We do not use your data for any purpose not listed above without first updating this policy and, where required, seeking your consent.

All financial transactions at Pake Game are carried out in PKR. When you deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a linked bank account, or a debit or credit card, the payment details you provide are processed through secure payment channels.

Pake Game does not store full card numbers or mobile banking PINs on its own servers. Payment information is handled by trusted payment processors who operate under their own strict security and data protection standards. We retain only the minimum reference information needed to match a transaction to your account — for example, the last four digits of a card or the registered mobile number associated with your JazzCash or Easypaisa wallet.

Withdrawal requests must be made to a payment method registered in your own name. Where a mismatch is detected between your account details and the payment method provided for a withdrawal, the request may be held pending verification. This is a security measure designed to protect you.

Pake Game does not sell your personal data. We share information only in limited and necessary circumstances:

All third parties with whom we share data are required to handle it in accordance with appropriate data protection standards. We do not permit them to use your data for their own marketing purposes.

Pake Game uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file placed on your device when you visit the site. Here is how we use them:

• Essential cookies: required for the platform to function. They keep you logged in during a session and remember items such as your preferred language and currency display. These cannot be disabled without affecting platform functionality.
• Analytics cookies: help us understand which pages and features are most used, where players encounter problems, and how navigation can be improved. Data from these cookies is aggregated and does not identify you personally.
• Security cookies: used to detect and prevent fraud, bot activity, and unauthorised login attempts.
• Preference cookies: remember your settings such as notification preferences and responsible gaming limits you have set.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some parts of the Pake Game platform from working correctly.

We retain your personal data for as long as your account is active. If you request account closure, we will deactivate your account and begin the process of removing your personal data from active systems. However, certain records — particularly transaction logs and identity verification records — may be retained for a longer period where required for legal, compliance or dispute resolution purposes.

Once the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

If you would like more specific information about how long a particular category of data is held, please contact our support team.

Pake Game takes the security of your personal information seriously. We use a combination of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and our servers is encrypted using TLS.
• Account passwords are stored using one-way hashing algorithms; we cannot see your password in plain text.
• Access to personal data within our organisation is limited to staff who need it to do their job, and is governed by internal access controls.
• Our systems are monitored for unusual activity, and alerts are in place to detect potential security incidents quickly.
• Payment data is handled through PCI-compliant payment processors and is not stored on Pake Game's own servers in full form.

You have the following rights regarding the personal data Pake Game holds about you:

• Right to access: you can request a copy of the personal data we hold about you at any time.
• Right to correction: if any of your personal information is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: you can ask us to delete your personal data. We will action this where there is no overriding legal or compliance reason to retain it.
• Right to restrict processing: in certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object to marketing: you can opt out of receiving promotional communications from Pake Game at any time through your account settings or by contacting support.
• Right to data portability: where technically feasible, you can request your data in a structured, commonly used format.

To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe and may need to verify your identity before processing the request. There is no charge for making a data rights request.

The Pake Game platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted.

If you are a parent or guardian and believe a minor has registered at Pake Game, please contact our support team as soon as possible so we can investigate and act promptly.

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we process data, or changes in applicable requirements. When we make significant changes, the "Last updated" date at the top of this page will be revised and, where practical, registered players will be notified through their account or by email.

We encourage you to review this policy periodically. Continuing to use Pake Game after an update has been published means you accept the revised policy. If you have concerns about any change, please contact us or stop using the platform and request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with our support team. You can also visit the FAQ page for quick answers to common questions.

Support email: [email protected]

For matters related to account security or responsible gaming, visit the Responsible Gaming page or the Terms and Conditions page for the full rules governing your account.